Saturday, April 10, 2010

Expectations

Whenever one runs a business, one should expect that at some point there will be a disgruntled customer. Libido Lounge is no exception.

We had a man attend orientation late last year and from the moment he walked through our doors, I was confident that he was going to be a person for whom we would be having issues with.

Two days after he completed orientation he showed up for Deviant Dining our pot luck monthly dinner. The event description clearly states to bring an entree item large enough for 4-6 to share. This man brought a partially eaten box of chocolates.

At orientation we discuss with people how to behave at events, what to wear, what to expect and general expectations.

This man showed up for dinner looking as though he had just climbed out of a dumpster. Many people privately commented to me how inappropriate he was dressed.

This same man was also rude to a number of our members at this particular event. The type of rude to which there is no excuse for. I saw it, heard it and also listened to peoples concerns about him after the event was over in private emails.

I wrote the man a letter, telling him that he was not a good match for the Lounge due to numerous rule violations. I also told him I would be giving him back his $40 membership dues.

He wrote me berating me for the decision to take away his membership, stating he was entitled to it. No, no you are not. You are not entitled to anything here. You broke our rules, and upset people in short time at The Lounge. We don't police our events, we talk once in orientation about how things will happen then from there the responsibility is on each member to follow along. Or, out you go.

People who fail to follow the rules, who upset others, and who are unable to comprehend basic etiquette do not belong at Libido Lounge.

We are not a public setting.

We are not a place for you to cause problems.

We are a place for responsible adults who wish to be in a safe environment while exploring themselves.

People who cause alarm or fear, attempt to form cliques, have obvious bias, are prejudice, need to drink or smoke, gossip, can't follow rules and are argumentative have no place at Libido Lounge.

Our oldest member is 80 and are youngest ones have just turned 19 at time of membership. We have slight members, thin members, average sized members, plus sized members and members whose weight fluctuates.

Our members are heterosexual, bi sexual, gay, hetero-flexible, queer, trans, cross dressers, polyamorists, BDSM'ers, swingers, exhibitionists and voyeurs.

Our members are new to exploring through very advanced and all shades in between. Our members are every ethnicity and all socioeconomic brackets.

Members at The Lounge are educated both in life and in schools. Our members are single, married, coupled, men and women.

Our members are gracious, kind, open minded and tolerant.

Failure to follow along with our vision for our membership, is grounds for you to not be a Libido Lounge member.